Ventilation Equipment
18 March, 2005
Reference:/PS/Encore/1
Mr Dick Simmons
Anagram Systems Limited
60A Queen Street
HORSHAM
West Sussex
RH13 5AD
Dear Dick,
We thought that we would drop your a brief letter, to let you know how we are progressing with Encore.
We have now been running with Encore e-bis since February 2003, before which we were using IASV4 package, and have to say that we were more than a little reluctant to change.
Since receiving the initial sample program disk and discussing with yourself and your team our numerous requirements, we now have a system that surpasses IASV4 in every way. Due to the nature of our business and our specific requirements, being able to deal with a company that would listen, interpret and implement our requirements efficiently was a major deciding factor in the purchase of Encore. We are pleased to say that your teams' performance has shown that we made the right decision.
Please could you pass on our thanks to your teams who always shown excellent product competency, politeness and if ever a problem occurred it has always been dealt with quickly and efficiency, generally with the working day.
We have talked to many of our customers and suppliers about Encore. They are often amazed at the information recall that we have at our fingertips and the speed at which we can access it. To this end we seem to have made a rod for our own backs as some customers now prefer to phone us and find out what they ordered a year ago rather than look in their own filling systems.
So to sum up, Graham Taylor Sales would like to give Anagram Systems Limited a big pat on the back and a gold star.!!
Keep up the good work,
Paul Smith
General Manager